Calyx Solutions Stands for Migrant Communities at the FCA Meeting

Calyx Solutions Stands for Migrant Communities at the FCA Meeting

At Calyx Solutions, we remain committed to addressing the challenges faced by high-risk and migrant communities across the UK. Many individuals in these communities rely on remittance services to support their families abroad — often in fragile or high‑risk regions such as Afghanistan.

Recognising these ongoing challenges, Mr. Vishal Patil, Chairman of MSB Association, represented the community’s voice at the Financial Conduct Authority (FCA) Annual Public Meeting on 9th October 2025. During the session, Mr. Vishal raised an important question highlighting the real difficulties faced by customers who depend on money transfer services:

Many migrant communities in the UK rely on remittances to support their families abroad, often in high‑risk or fragile states such as Afghanistan. Current regulatory restrictions mean that, in some cases, the only way for them to send money is in cash through limited physical agents. If a customer lives in the countryside or outside a major UK city, they may have no access to digital remittance apps — or where such apps exist, reduced competition often leads to higher fees and poor exchange rates. Is regulation unintentionally making these communities more vulnerable by restricting access to affordable digital money transfer services? And what steps will the FCA take to ensure fair access, innovation, and equal opportunity for customers who simply want to support their families back home?

While the FCA’s reply was polite yet general, it did not fully address the concerns raised. Nonetheless, this moment marked a significant step forward, underscoring the importance of continued advocacy, dialogue, and collaboration to achieve meaningful progress.

At Calyx Solutions, we firmly believe that every customer — regardless of location or background — deserves access to affordable, safe, and inclusive financial services.